Frequently Asked Questions

FAQ'S

1. Do you work with insurance?

Yes. We work directly with insurance companies to help homeowners navigate the claims process correctly. Our team documents the damage, meets with your adjuster, and helps ensure the scope of work includes everything necessary to properly restore your home after a loss.

2. Should I call you before I file a claim?

Yes — calling us before filing helps you understand your options and get professional documentation to support your claim. Getting us involved early lets us start mitigation right away and document the damage clearly for your adjuster.

3. How fast can you respond?

We offer 24/7 emergency response for restoration needs—especially water, fire, storm, and mold damage.

4. What restoration services do you provide?

We manage a full range of restoration services including water damage mitigation, fire and smoke cleanup, storm damage, mold remediation, and structural restoration. Our team handles everything from initial mitigation and demolition to reconstruction and final finishes.

5. Do you handle reconstruction too?

Yes. In addition to mitigation and cleanup, we provide full restoration and reconstruction services — so you don’t have to coordinate multiple contractors during a stressful time. Our team oversees demolition, rebuild, finishes, and final walkthroughs.

6. What’s the most common restoration call?

Water damage is the most frequent call we receive, often due to leaks, burst pipes, appliance failures, or storm-related flooding. Prompt action is key to preventing mold growth and structural issues.

7. Do you offer warranties?

Yes. We stand behind our workmanship on both restoration and reconstruction services. Warranty details vary by project and will be clearly discussed with you before work begins.

8. Do you handle flooded basements and crawlspaces?

Yes. We handle basement and crawlspace flooding with professional water removal, drying, and cleanup, along with any repairs and reconstruction needed to help protect your home’s structure.

9. What areas do you serve?

We serve North Georgia with custom home building, remodeling, and restoration services.

10. What should I do immediately after damage?

First, ensure everyone’s safety. If it’s safe, stop the source of the damage—such as shutting off the water supply. Keep the affected areas undisturbed and call our restoration team right away so we can document the damage, begin mitigation, and help support your insurance claim.